What is reservation department?

The reservation department is a division within hotels, airlines, and other hospitality or travel-related businesses responsible for managing bookings and inquiries. This department handles customer reservations, ensures accurate availability of services, processes payments, and addresses any changes or cancellations. Its primary goal is to provide efficient and effective service to customers while maximizing occupancy and revenue for the business. Additionally, the reservation team often collaborates with other departments to ensure a seamless guest experience.