Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment at customer representative?

In a previous role as a customer service representative, I faced a period of high call volume and low morale among the team due to increasing customer complaints. To motivate the team, I organized weekly brainstorming sessions to address challenges and celebrate small wins, fostering a collaborative environment. I also implemented a recognition program to highlight individual and team achievements, which boosted motivation and encouraged a sense of ownership. As a result, we improved our response times and customer satisfaction scores significantly.