What traits would help you maintain composure if a potential conflict were to arise?

To maintain composure during a potential conflict, traits such as emotional intelligence and active listening are essential. Emotional intelligence allows one to recognize and manage their own emotions as well as empathize with others, fostering a more understanding environment. Active listening helps in fully grasping the concerns of others, which can defuse tension and promote constructive dialogue. Additionally, remaining calm and open-minded can help create a space for resolution rather than escalation.