Letterhead or senders address.
Date
Name of person addressed
Name of Company or Organization
Address of Company or Organization
City, State, Zip (or equivalent depending on country)
Dear Name,
Your first paragraph should state why you are writing (what was the problem with…?)
The second paragraph should outline the facts of the problem. Avoid emotional language (no matter how upset you may be). Keep it simple and to the point. If you ramble on with too much information, it may be difficult for the recipient to understand the problem.
The third paragraph (known as the 'call to action' paragraph) will tell the company what you want them to do. Many people forget to spell out what they want and wonder why their complaint seems to be ignored. You also must provide your own contact information (mailing address, email address, phone number, etc.) to ensure that the company can follow up with you. Always end by thanking the company for their time and trouble. A positive end to a complaint letter is more likely to get a positive response.
Sincerely , Yours Truly, or Best Regards,
Signature
Print or Type Your Name
This simple, straightforward format notifies the company that a problem exists, how the problem occurred or the effects of the problem, and what they should do. No matter how angry or upset you are, don't threaten. You want to approach the company in a manner that will leave the door open for further communication should that be necessary. Always keep a copy of your letter.
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