What critical information must be contaied in a new worker induction program?

a) Introduction to important staff (not just a quick hello but sufficient time to get acquainted and understand their job role)

b) Tour of the building, pointing out fire exits, bathrooms, meeting rooms, boardrooms, useful offices such as IT support staff, administration staff etc. Don't forget to show them where to find office stationery and the position of photocopiers / faxes.

c) Health and safety training as necessary dependent on job role; may include items such as manual handling and where to find the health and safety notice board.

d) How to complete day to day tasks and where to find the necessary folders / files.

The fourth task is the most important but often the most likely to be overlooked. It should take place over a number of days dependent on the availability of the staff carrying out the training. Ideally each task should be explained, then the trainee should be left for a short while to practice. Following this, the trainer should then return to clarify progress, check misunderstandings and then start the next task.