What comes to mind when you hear the words Mystery Shopping?

Most people think of Mystery Shopping as someone covertly visiting a retailer and assessing how well they sell an item and their service.

This is a small part of what this process is. The term is now generic and covered not just retail but hospitality, financial institutions , even some government departments utilise these company's to undertake not just customer service checks but procedure and process checks. There are many avenues to the title and require good communication skills, attention to detail and the ability to work covertly. Most roles are classed as a self employed role and offer a range of payments that are below the minimum earning scale however, there are some assignment that an ear a fair hourly rate but these are not always simple tasks and can require unsocial times , traveling etc