What type of process flow chart emphasizes customer interaction and service related terms?

A service blueprint is a type of process flow chart that emphasizes customer interaction and service-related terms. It visually represents the service process, highlighting the customer journey, touchpoints, and the roles of employees and support systems. Service blueprints typically include front-stage and back-stage interactions, providing a comprehensive view of the service delivery process from the customer's perspective. This tool is particularly useful for identifying areas for improvement in customer service and experience.