What is an example of outstanding customer service?

Here is an example of a customer's comment who received good service: "The customer service agent referred to me by my name, asked me how I was doing, and spoke to me in a pleasant, respectful voice. They made sure they obtained all of the details surrounding my situation/question and provided me with a good, easily understood answer. I felt like they understood my problem and they were concerned about doing their very best to help me. When they found that I had a problem they could not personally fix, they made sure I was able to speak with a manager who could help me."