Can coach handbags be returned to manufacturer if they are damaged?

If a Coach bag is defective, it should be returned to the store, depending on the store's policy regarding returns. If the matter cannot be resolved at the store, you may be able to return it to the manufacturer. "Defective" implies something wrong with the construction or manufacturing. "Damaged" implies that the consumer did something to the bag, either through neglect or misuse, neither of which would be covered by Coach.