What are the three basic categories of control CRM Process?

The three basic categories of control in the CRM process are operational, analytical, and collaborative. Operational control focuses on the day-to-day management of customer interactions and processes, ensuring efficiency and effectiveness. Analytical control involves assessing customer data and behavior to inform strategic decisions and improve customer engagement. Collaborative control emphasizes teamwork and communication across departments to enhance customer relationships and ensure a unified approach to managing customer experiences.