What are the five steps of the CRM process?

That depends on what CRM process you are talking about. CRM can stand for many things, among them prominently, Customer Relationship Management, and Composite Risk Management.

Five steps relating to Composite Risk Management:

1. Identify Hazards
2. Assess Hazards to Determine Risks
3. Develop Controls and Make Decisions
4. Implement Controls
5. Supervise and Evaluate

Five steps relating to Customer Relationship Management:

1. Collect and Store Data
2. Build a Communication Timeline
3. Analyze Sales Data
4. Make the Data Accessible in the Field
5. Personalize Your Communications