What is Referring the customer to a more experienced coworker is effective or ineffective?

Referring a customer to a more experienced coworker can be effective as it ensures that the customer receives accurate and knowledgeable assistance, leading to higher satisfaction. However, if not handled properly, it may also create a perception of unhelpfulness or inefficiency, making the customer feel undervalued. Ultimately, the effectiveness depends on the context and the manner in which the referral is made. Clear communication about the reason for the referral can enhance the customer experience.