What are 8 principles of total quality management and key benefits?

the eight principles of TQM:

1. quality can and must be manage

2. everyone has a customer to delight

3. processes, not the people, are the problem

4. every employee is responsible for quality

5. problems must be prevented, not just fixed

6. quality must be measured so it can be controlled

7. quality improvements must be continuos

8. quality goals must be base on customer requirements.