Why do the passengers feel cheated by Rahal?

The passengers feel cheated by Rahal because they expected a certain level of service or transparency that was not delivered. They may have experienced delays, lack of communication, or unmet promises regarding their travel arrangements. This sense of betrayal can stem from a perceived disregard for their needs or expectations, leading to frustration and disappointment. Ultimately, their trust in Rahal as a service provider has been compromised.