Duties of tht front office departmenr of a large hotel?

A front office clerk may perform the following tasks: * receive reservations for accommodation from clients either in person or by telephone, fax or email * take guests' details as they arrive and allocate them a room * talk to transport carriers (e.g. airlines, bus companies, rental car agencies) to make travel arrangements for guests and to find lost luggage * inform guests about the hotel/motel's facilities, policies and procedures * provide tourist information to guests * make reservations for sight-seeing tours, restaurants, the cinema and live entertainment * deal with enquiries and requests from guests * take messages for guests * calculate guests' bills and issue receipts upon payment * arrange accommodation for guests travelling to other destinations * perform cashier duties, cash travellers' cheques and exchange foreign currency * place guests' possessions in a safe if requested * coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries * follow in-house procedures to help make sure of the security of guests and employees * perform general secretarial duties such as preparing correspondence and attending to a switchboard