What is the role of managers in TQM?

In Total Quality Management (TQM), managers play a crucial role in fostering a culture of continuous improvement and quality focus within the organization. They are responsible for setting clear quality objectives, providing necessary resources, and empowering employees to take ownership of quality processes. Additionally, managers must lead by example, demonstrating commitment to quality and facilitating open communication across all levels. Through effective training and support, they help integrate TQM principles into everyday operations, driving organizational success.