Why is customer service so rare?

Customer service can be rare due to several factors, including cost-cutting measures that lead companies to prioritize automation over human interaction. Many businesses may also lack proper training and resources for staff, resulting in inconsistent service quality. Additionally, the increasing focus on efficiency often overshadows the importance of personal connections with customers, leading to a transactional approach rather than a relationship-driven one. This combination creates an environment where exceptional customer service is not the norm.