What is defference between CPT and FCR?

CPT (Current Procedural Terminology) is a set of medical codes used to describe medical, surgical, and diagnostic services, primarily for billing purposes. FCR (First Contact Resolution) refers to the ability to resolve a customer or patient issue during the first interaction, enhancing service efficiency and satisfaction. While CPT focuses on coding and billing within healthcare, FCR emphasizes the quality of service and problem-solving in customer interactions.