What are four negative consequences for companies that fail to distinguish between development and support?

Companies that fail to distinguish between development and support may face several negative consequences. First, they can experience decreased product quality, as development teams may become overwhelmed with support issues, diverting focus from innovation. Second, customer satisfaction can decline due to slower response times and unresolved issues, leading to increased churn rates. Lastly, this confusion can result in poor resource allocation and team burnout, ultimately harming employee morale and productivity.