How the management of processes can help organizations to achieve competitive advantage?

Process management is the ensemble of activities of planning and monitoring the performance of a process, especially in the sense of business process, often confused with reengineering. [1]

Process Management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably. It is different from program management in that program management is concerned with managing a group of inter-dependent projects.

that was from wikipedia, i guess answer needed for tma03, if so welcome to the club , have any one thought about binder?

ready for discution about it?