What skills and characteristics will you need to utilise when dealing with customer complaints from both internal and external customers?

When dealing with customer complaints, it's essential to employ strong communication skills to clearly understand the issue and convey empathy. Active listening is crucial to ensure customers feel heard and valued. Problem-solving abilities are also important for effectively addressing concerns and finding suitable solutions. Additionally, maintaining patience and a positive attitude can help de-escalate tense situations and foster a constructive dialogue.