How do you improve your hospital's HCAHPS scores?

One way is to improve the patient experience by showing them that nurses are being more responsive to their needs and are responding to patient calls in a timely manner. Studies have shown that a quiet environment leads to improved healing times. So, by ensuring that calls reach the right caregiver wherever they are, you are improving the patient experience and caregiver efficiency. google "Integrated Staff Locating" and you'll find some solutions where these locating benefits are directly integrated into the nurse communications system.