If it has a sliding tray, sometimes there is a small hole below the drive that can be pushed by a bent paperclip, forcing it open. Otherwise, send it into an Apple store for servicing.
Also note that on computers with OpenFirmware (PowerPC G3-5) you may be able to boot into OpenFirmware and send the command "eject cd". To boot into OpenFirmware hold Command-Option-O-F. To boot into Mac OS simply send the command "mac-boot".
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