What types of listening will help the employee and customer establish common understandingsWhat types of listening will help the employee and customer establish common understandings?

Active listening and empathetic listening are key types that help employees and customers establish common understandings. Active listening involves fully concentrating, understanding, and responding to what the customer is saying, ensuring their concerns are acknowledged. Empathetic listening goes a step further by allowing the employee to connect emotionally, showing genuine concern for the customer's feelings and experiences. Together, these approaches foster clearer communication and build trust between both parties.