What step of CRM focus on probablity of hazard occurring?

The step of CRM (Customer Relationship Management) that focuses on the probability of hazards occurring is typically the risk assessment phase. During this stage, organizations evaluate potential risks associated with their operations, including customer interactions and data management. By analyzing historical data and identifying patterns, businesses can estimate the likelihood of various hazards and develop strategies to mitigate those risks effectively. This proactive approach helps in safeguarding customer relationships and maintaining trust.