Here are the best ways to establish (and keep) rapport with anyone:
- Be honest - people trust and respect you more when you tell the truth
- Listen - people love to talk about themselves, and they love to have someone listen to their stories
- Be friendly - smile, nod your head, make eye contact, maybe even gently touch a shoulder or arm to make a point
- Be respectful - especially with older people, it's important to show them that you respect them by calling them sir or ma'am, or Mr. or Mrs. (whatever their names are) or whatever terms of respect your culture uses.
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