How Goods tend to have more higher customer interaction than services?

Goods typically have higher customer interaction because they often involve physical examination and personal preference before purchase, allowing customers to assess quality, features, and suitability. In contrast, services are often intangible and consumed simultaneously with their delivery, leading to less direct interaction during the purchasing phase. Additionally, goods can be showcased and compared in retail environments, fostering engagement, while services may rely more on reputation and Word-of-mouth recommendations. This dynamic enhances the tactile and visual engagement associated with goods, making customer interaction more pronounced.