How to train employees to be respectful and courteous individuals?

Trust and communication from Management is a must! Respect from Management produces respect from the employees. A once a month meeting often helps to resolve any problems there may be between Management and Employees or Employees and Coworkers. Management should be sure the Employees understand that if they have any problems their doors are always open and what is said behind closed doors stays there. Confidentiality is a must when dealing with problems in the workplace. Being honest and fair with decision making is also extremely important. If you have weak people in Management that is trying to be 'the nice guy or gal' then you'll have weak Employees that refuse to trust any decisions coming from Management. This also includes over achievers or over conscientious Management that may exude dishonesty, criticism, possible back stabbing and leave an air of hostility from the Employees. When interviewing be aware of the person's personality and a little less strict about whether they have all the right tools for the job. Good people can be trained very easily. Allowing some fun in the workplace is also a good tool and a pat on the back every so often to let employees know they are doing a good job works wonders. Depending on the size of the company and how many Employees there are bonus' around Christmas are always appreciated and they are a tax write off as is any party held for Employees.