How do you answer 'Describe your experience handling requests inquiries and complaints over the telephone'?

In my previous roles, I have effectively managed requests, inquiries, and complaints over the telephone by actively listening to the caller's concerns and demonstrating empathy. I ensure that I fully understand their issues by asking clarifying questions and providing clear, concise responses. I prioritize maintaining a calm and professional demeanor, even in challenging situations, to resolve issues promptly and satisfactorily. Additionally, I document interactions for follow-up and continuous improvement.