What is the role of the manager on duty?

The manager on duty is responsible for overseeing daily operations, ensuring that staff adhere to company policies and procedures, and addressing any issues that arise during their shift. They serve as a point of contact for both employees and customers, handling escalated concerns and making decisions that affect the business's performance. Additionally, they may be tasked with monitoring sales, managing inventory, and ensuring a positive customer experience. Overall, the manager on duty plays a crucial role in maintaining operational efficiency and team morale.