What should a team member be briefed on when preparing to back up a coworker prior to discounting service?

When preparing to back up a coworker prior to discounting service, a team member should be briefed on the specific policies and guidelines regarding discounts, including eligibility criteria and approval processes. They should understand the rationale behind the discount, any potential impacts on customer satisfaction and company revenue, and how to communicate this effectively to customers. Additionally, they should be aware of any ongoing promotions or special circumstances that may apply. Familiarity with the product or service details will also help them provide accurate information and support.