How does ethics contribute to customer's satisfaction?

Ethic contribute to customer satisfaction is standing by Products and Services. When customers are dissatisfied with a purchase, they appreciate it if the company promptly addresses their concerns and takes action to bring about customer satisfaction. In this case, high ethical standards mean standing by the promises that were made, spoken or implied, when the customer made a purchase. A restaurant patron who believes his meal was not prepared properly can be converted to a satisfied customer it the restaurant owner gives him a coupon for a discount on his next meal. It may even be a case where the restaurant owner knows the meal was prepared as it should have been. He makes the decision that keeping the customer satisfied is more important than the cost of the coupon. He stands by his promise of providing the highest-quality dining experience.

Secondly, ethics contribute to customer Satisfaction are Selecting the Right Products good ethics dictates that a salesperson should help customers find the most suitable product for their needs, not necessarily the one that results in the greatest revenue or highest profit margin for the company. Customers appreciate it when sales associates take the time to find out their specific needs to treat them as individuals. Precisely meeting customer needs translates into higher customer satisfaction.

Thirdly, ethics contribute to customer Satisfaction are not overselling a poor ethical choice on the part of a salesperson is to sell the customer something she doesn’t really need. A cleaning service professional, for example, could tell the customer she needs expensive diagnostics done to find out where the line is clogged, when in fact he can tell it is a minor clog that he can remove in minutes. The customer doesn’t have the experience to determine whether she is being told the truth. She may invite a second company in to do an estimate as well and find she was being misled by the first company. Which ends up losing a customer to the more honest company.