You may want to contact AT&T, or you may want to try performing a Master Reset, this operation will also delete any personal data stored on the phone. On the phone's screen select: Menu > Settings > Reset > Master Reset You will be prompted for confirmation, select Yes. You will be asked for a passWord, the default passWord is 1234. The phone should now be set to the original factory settings. Also see the link provided below for AT&T's support pages.
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