What is Chick-fil-A's operational excellence?

Excellence starts with consistently meeting quality requirements to develop and sustain trust with Chick-fil-A guests, all day every day in Chick-fil-A restaurants.

The daily disciplines that support Chick-fil-A's commitment to Execute Operational Excellence are:

Taste: Serve crave-able food

Speed: Be surprisingly fast

Attentive & Courteous: Enthusiastically fulfill the Core Four (Create Eye Contact, Share a Smile, Speak with an Enthusiastic Tone, and Stay Connected to Make It Personal)

Cleanliness Inside and Outside the Restaurant:Offer a refreshingly clean environment