What are the Objectives of Service Transition?

The objectives of Service Transition are to:

• Plan and manage the resources to introduce and activate a new or changed service to the live environment within the predicted cost, quality and time estimates

• Minimize any unpredicted impact on the production services, operations and support organization

• Increase customer, user and service management staff satisfaction with the deployment of new or changed services, including communications, release documentation, training and knowledge transfer

• Increase correct use of the services and any underlying applications and technology solutions

• Provide clear and comprehensive plans that enable alignment between the business and Service Transition.