What are the functions of the operations department in a travel agency?

The operations department in a travel agency is responsible for coordinating and managing the logistics of travel arrangements, including booking flights, accommodations, and transportation. They ensure that all travel itineraries are executed smoothly and efficiently, addressing any issues that may arise during the travel process. Additionally, this department often works closely with suppliers and partners to negotiate contracts and maintain relationships, while also ensuring compliance with industry regulations and standards. Overall, their primary goal is to enhance customer satisfaction by providing seamless travel experiences.