What does a brown burial policy cover?

Working in a law firm back in the 90's, we were confronted with this complaint regularly, so that I completed an in debth investigation and learned that one must present the policy and say clearly "I want the service that this policy covers."

Mother would not believe me, that it would not pay for her funeral so we went to a Brown Service Funeral Home where I asked them to show her the Brown Service casket. It wasn't what she wanted, but we were told that any upgrade would automatically void the coverages.

Unfortunately, we learned the same day that her vault policy (which represented that she was covered fully for any vault she chose) had been revoked by a court. It was only worth $100.00. My anguished Mother had to come up with another $1,000 at that time. She died last week and I honored her request to use her burial policy to cover her last expenses. We HANDED THE DIRECTOR THE POLICY AND CLEARLY STATED WE WANTED THE FUNERAL benefits it promised. WE USED THE BROWN SERVICE CASKET AND WE WERE STILL BILLED AN EXTRA $790.00 (BROWN SERVICE OVERCHARGES). We also paid for all the extras that we of course, knew were not covered. They only gave us a $300.00 for her policy benefits instead of the several hundred in services. I intend to pursue this with an atty. helping me, let me know if You are with me.