Each state has different regulations, so always refer to your carrier's compliance department before completing an application. In many if not all states, you must either provide an illustration to the applicant or he/she must sign a document stating that either you have shown him/her nothing or an illustration on a computer screen.
On delivery, the applicant must almost always sign and illustration. This protects the agent and carrier as much as it protects the buyer from misunderstandings, so it's a good idea to walk your client through illustrations to make sure he/she understands what is being delivered.
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