What is the definition of ombudsman?

An ombudsman is someone who advocates for another person. For example, I work with ombudsman who advocate for nursing facility residents. The ombudsman tries to resolve complaints presented to them by nursing facility residents and their families. Additionally, the ombudsman ensures that a resident's rights are protected. Ombudsman 1. Originally government official appointed to act as a representative for citizen complaints and queries concerning governmental activities. 2. Any organizational official who serves to channel any outside or inside complaints or questions concerning an organization. 3. A member of the IRS Commissioner's immediate staff who directs the IRS's Problem Resolution Program. Above retrieved from Answers.com