What skills and characteristics will you need to utilise when dealing with customer complaints from both internal and external customers Give at least six examples.?

When dealing with customer complaints, it's essential to employ strong communication skills to clearly understand the issue and convey empathy. Active listening is crucial to ensure the customer feels heard and valued. Problem-solving skills are necessary to identify solutions quickly, while patience helps manage frustrations. Additionally, maintaining a positive attitude and adaptability can foster a constructive dialogue, and strong conflict resolution skills can help de-escalate situations effectively.