What is a duty manager?

Duty Manager is commonly a term used within the hospitality industry. Usually a member of the management team, though increasingly someone employed to solely a Duty Manager or Manager on Duty is the first point of contact in the absent of a senior manager. For example, in a hotel in the absence of the General Manager, the Duty Manager will be in control of the hotel. In charge of ensuring all brand standards, policies and procedures set out by the company or General Manager are being executed.