Who is history of the internal customer?

The concept of the internal customer emerged in the 1980s as organizations began to recognize the importance of employee satisfaction and collaboration in enhancing overall productivity. It emphasizes that employees within a company are customers of each other, relying on one another's work to deliver quality products and services. This approach fosters a culture of accountability and service, encouraging teams to support and value each other’s contributions. The internal customer perspective has since been integrated into various management and organizational development practices.