Why is it so hard to get to speek to someone you are always left holding with music playing until you get fed up and put the phone down?

It can be frustrating to wait on hold due to long wait times, automated systems, and a lack of personal interaction. Companies often prioritize efficiency over customer experience, resulting in delays and impersonal service. This can lead to feelings of annoyance and helplessness, causing many to give up and hang up rather than continue waiting for assistance.