Give a guest a Hilton salt survey?

Hilton corporate sends out the survey to randomly selected guests, the hotel cannot determine who gets one and who doesn't.

The survey is sent out by Medallia and guests whom receive them rate the hotels based on their stay.

If you get a random survey one thing to keep in mind is that anything below an "8" is failing to the hotel. The other thing to do is grade each area individually. Just because you have one fault at the hotel don't kill all areas.