Is lying to customers about them being able to get a refund or have their item replaced within the first 12 months against the law in australia?

Yes, lying to customers about their rights to a refund or replacement within the first 12 months is against the law in Australia. The Australian Consumer Law (ACL) mandates that consumers have certain rights regarding refunds and replacements for faulty goods. Misleading or deceptive conduct is prohibited under the ACL, and businesses can face significant penalties for violating these laws.