How do you recognize Distressed customers?

Distressed customers often exhibit signs of frustration or anxiety, such as a raised voice, impatience, or repeated questioning. They may express dissatisfaction with products or services, use negative language, or display body language indicative of stress, such as crossed arms or fidgeting. Additionally, their tone may reflect urgency or desperation, signaling a need for immediate assistance. Recognizing these cues allows service representatives to respond empathetically and effectively address their concerns.