What are the duties and responsibilities of customer service assistant?

A customer service assistant is responsible for addressing customer inquiries, providing information about products and services, and resolving complaints in a timely manner. They must maintain a positive attitude, ensuring customer satisfaction while effectively communicating both verbally and in writing. Additionally, they may handle transactions, process orders, and keep accurate records of customer interactions. Strong problem-solving skills and the ability to work collaboratively with other team members are also essential.