What is the difference between ISO 9000 AND TQM?

ISO 9000

Focus on:

• Certification

• Product conforms to specification

• Audits and check

• Key processes

• Quality system

• External Trust

• Visibility of capability prior to delivery

• Maintenance of what is documented

• An assurance to external customers that a quality system is being pursued.

TQM

Focus on:

• Customer delight and satisfaction

• Total organization including 'invisible' and visible resources

• Total Quality Management

• Internal and External Trust

• Leadership

• Internal Customer

• Human Factor

• Flexibility and change Management

• Top management commitment

• Continuous improvement