What are the advantages and disadvantages of telephone in business communication?

Advantages of telephone communication in business include immediate interaction, allowing for quick clarification of issues and fostering personal connections. It can also facilitate discussions that are more nuanced than email. However, disadvantages include the potential for miscommunication, as tone and intent can be misunderstood, and the lack of a written record can lead to disputes about what was discussed. Additionally, phone calls can be disruptive and may not be convenient for all parties involved.