What is the normal experience required for second line support?

Second line support typically requires a blend of technical expertise and experience in troubleshooting and resolving more complex issues that first line support cannot handle. Candidates usually have 2-5 years of experience in IT support or a related field, with a strong understanding of systems, networks, and software applications. Familiarity with ticketing systems and Excellent communication skills are also essential for effectively liaising with both customers and technical teams. Additional certifications relevant to the technology or industry can further enhance a candidate's qualifications.